Tiledesk
Live chat with integrated chatbots
Tiledesk è la piattaforma Chatbot e Umani open source che connette cittadini e PA nell’era dell’instant messaging e dell’Intelligenza Artificiale
Technical contact Andrea Sponziello
Development status: stable
Software functionality
live chat widget
chatbot
integration with DialogFlow, Rasa and all major AI solutions
ticketing
multi-project management
SLAs setting
smart assignment of the queues
seamless conversation
dashboard
knowledge base
mobile apps
detailed information
Tiledesk
Live chat with integrated chatbots
Last release 2022-06-15
Type of maintenance internal
Stato publiccode.yml
License AGPL-3.0-only
Platforms
web
Enabling platforms None
Compliance None
List of dependencies None
Supported languages
Italian
English
Spanish
French
Portuguese
German
Russian
Turkish
Arabic
hr
Ukrainian
Api documentation Tiledesk API
Extended description
To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs.
Tiledesk provides a solution orchestrating instant, asynchronous and multichannel communication among all stakeholders of a typical conversational architecture: chatbots, support operators, end users, colleagues, applications, etc.
Main Features:
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Live Chat Widget with full multichannel experience on Web and Mobile;
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Resolution Bot to automate customer support;
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Easy Integration with all major AI-platforms, cloud and Open source, from DialogFlow to RASA;
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Ticketing Management system fully integrated into the platform and instant conversation flow;
- Team Organization with multi-project management, SLAs setting, smart assignment of the queues, departments organization and much more;
- Seamless conversation to “jump” between different channels in a transparent way for end customers and agents;
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Chat Tools like typing indicator, off-line access, delivery receipts, contact list and much more;
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Dashboard with real time analytics;
- Knowledge base.
Tiledesk is an **open source **project, made with passion in Salento (Southern Italy).