To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs.

Tiledesk provides a solution orchestrating instant, asynchronous and multichannel communication among all stakeholders of a typical conversational architecture: chatbots, support operators, end users, colleagues, applications, etc.

Main Features:

• Live Chat Widget with full multichannel experience on Web and Mobile;

• Resolution Bot to automate customer support;

• Easy Integration with all major AI-platforms, cloud and Open source, from DialogFlow to RASA;

• Ticketing Management system fully integrated into the platform and instant conversation flow;

• Team Organization with multi-project management, SLAs setting, smart assignment of the queues, departments organization and much more;
• Seamless conversation to “jump” between different channels in a transparent way for end customers and agents;

• Chat Tools like typing indicator, off-line access, delivery receipts, contact list and much more;

• Dashboard with real time analytics;

• Knowledge base.

Tiledesk is an **open source **project, made with passion in Salento (Southern Italy).