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Tiledesk

Live chat with integrated chatbots

Tiledesk delivers scalable customer service to your mobile apps and your website. It is a conversational platform that connects chatbots and humans

Vitality:

60%

i

The vitality index, as explicited in the guidelines for the acquisition and reuse of software for Italian PA, is calculated according to the following four main categories:

  • Code activity: the daily number of commits and merges;
  • Release history: the daily number of releases;
  • User community: the number of unique authors;
  • Longevity: the age of the project.

The ranges of every measure can be found in the vitality-ranges.yml file.

Development status: stable


Software functionality

live chat widget

chatbot

integration with DialogFlow, Rasa and all major AI solutions

ticketing

multi-project management

SLAs setting

smart assignment of the queues

seamless conversation

dashboard

knowledge base

mobile apps

detailed information

Tiledesk

Live chat with integrated chatbots

Last release 2022-06-15

Type of maintenance internal

Technical contact

Andrea Sponziello

Supported languages Italian
English
Spanish
French
Portuguese
German
Russian
Turkish

Api documentation Tiledesk API

Extended description

To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs.

Tiledesk provides a solution orchestrating instant, asynchronous and multichannel communication among all stakeholders of a typical conversational architecture: chatbots, support operators, end users, colleagues, applications, etc.

Main Features:

  • Live Chat Widget with full multichannel experience on Web and Mobile;

  • Resolution Bot to automate customer support;

  • Easy Integration with all major AI-platforms, cloud and Open source, from DialogFlow to RASA;

  • Ticketing Management system fully integrated into the platform and instant conversation flow;

  • Team Organization with multi-project management, SLAs setting, smart assignment of the queues, departments organization and much more;
  • Seamless conversation to “jump” between different channels in a transparent way for end customers and agents;
  • Chat Tools like typing indicator, off-line access, delivery receipts, contact list and much more;

  • Dashboard with real time analytics;

  • Knowledge base.

Tiledesk is an **open source **project, made with passion in Salento (Southern Italy).

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